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UTA FAREPAY cards can be loaded with any amount on the card ranging from a minimum of $5 to a maximum of $500.
You can purchase UTA FAREPAY cards online with a debit or credit card. You can also purchase cards at select retailers and UTA Customer Service centers with cash, credit or debit cards.
There is a one-time issuance fee of $3 for purchasing each UTA FAREPAY card. There are no reload fees, dormancy fees or any other fees.
Up to 10 cards may be included per online order. You can load different values to each card if needed. If you wish to purchase more than 10 cards, please contact UTA Customer Service, click here.
If your transaction was declined, please check the numbers on the credit or debit card used for the transaction. If you have the numbers are correct and it continues to decline, use another card and contact your banking institution.
For online purchases, we accept credit and debit cards (including VISA, Master Card, American Express, and Discover) and transportation benefit cards (including TranServe and Commuter Check). UTA Customer Service Centers accept cash, check, credit or debit cards. For in-store purchases at participating retailers, note that not all merchants accept credit or debit cards.
Payments must be received before an order is processed. After confirmation of payment, cards will be received within five (5) to seven (7) business days via United States Postal Service.
For group purchases more than 10 cards, please contact UTA Customer Service during regular business hours, click here.
Please contact UTA Customer Service during regular business hours. For UTA Customer Service contact information and hours, click here.
Once activated, cards do not expire.
All sales are final. Funds loaded to a UTA FAREPAY card are not eligible for refund.
Reduced fare FAREPAY cards for seniors 65 and older and persons with disabilities are available at UTA Customer Service Centers. Proof of qualification required, for details, click here.
Currently only United States Postal Service (USPS) is available for shipping.
No, all cards on the same order must be shipped to the same shipping address. Individual orders can be shipped to different addresses.
Cards are sent via United States Postal Service with no tracking method available. After confirmation of payment, cards will arrive within five (5) to seven (7) days.
You will need the confirmation email that you received when you placed the card order. There you will find the Order ID needed to activate your card. If you have deleted this email and need it resent, please contact UTA Customer Service during regular business hours. For UTA Customer Service contact details, click here.In-store purchases - The card is activated by the cashier at the time of purchase. On occasion activation may require up to 12 hours after purchase.Online purchases - Activation instructions are found below or on your individual packing slip included in your shipping envelope. Activate by phone:
Activate Online:Visit farepay.rideuta.com and click on Activate Card (under Quick Access). Follow the instructions to activate your new UTA FAREPAY card(s). In rare instances activation may require up to 12 hours.
In-store purchases - The card is activated by the cashier at the time of purchase. On occasion activation may require up to 12 hours after purchase.Online purchases - Activation instructions are found below or on your individual packing slip included in your shipping envelope. Your order confirmation email is also needed to complete activation. Activate by phone:
Activate Online:From the farepay.rideuta.com home page, click on Activate Card (under Quick Access). Follow the instructions to activate your new UTA FAREPAY card(s). In rare instances activation may require up to 12 hours.
Each card has a unique number on the back of the card.
The Order ID is needed to activate a card purchased online. It is located in your order confirmation email and in the shipping confirmation email. If you can't find these emails and would like them resent, please click here for UTA Customer Service contact.
Yes, your order confirmation email can be resent by contacting UTA Customer Service during regular business hours. For UTA Customer Service contact information, click here.
You can start using your UTA FAREPAY card at the time of purchase after the card has been activated. You will receive a green light on card readers found at rail platforms and inside buses if card is activated and has sufficient funds. If you receive a red light another form of payment is required. In rare instances activation may require up to 12 hours after purchase.
To use your FAREPAY card on fixed route buses, streetcars, TRAX and FrontRunner, tap your card on a card reader located at rail stations and on bus doors when you are boarding and tap off as you exit. When transferring between TRAX lines (i.e. Blue Line to Red Line), only tap card at first and last TRAX stations. Present card to UTA Police when asked.If your FAREPAY card is valid for payment, the card reader will display a green light. If your FAREPAY card has insufficient funds for your trip or if there is another problem with your card, the card reader will display a red light. If for any reason the FAREPAY card is not accepted as fare payment, the user will be required to pay the fare in cash or in some alternative means.The proper use of the FAREPAY card allows you to receive free electronic transfers. The failure to tap off voids your transfer credit. For distance based fares, such as FrontRunner, the failure to tap off will result in your FAREPAY card being charged the maximum possible fare for that trip.
The use of the UTA FAREPAY card is limited to fare payment on Utah Transit Authority for bus service and rail services within the state of Utah. FAREPAY is not available on UTA Paratransit service.
Yes, there are several ways to load funds onto your UTA FAREPAY card. Cardholders can add value to their FAREPAY cards using cash, credit or debit cards at participating retailers, online at this website or at a UTA Customer Service Center.
Yes, you can configure your account for low balance notification by going to MY ACCOUNT from the HOME page and select ALERTS. Then set the low balance amount when you want to receive notifications and save.You can also set up an automatic reload when your balance drops below your desired amount or at a regular calendar day.
Card holders can transfer money between cards on the same account or to a different card from the "donors" on line FAREPAY account. However, card holders cannot share the same fund pool.
Under the current system's programming and communications configuration, FAREPAY cards can only be used to pay for a single rider at a time. As the FAREPAY system develops, new capabilities like multiple riders may be added.
No, UTA pass products are not available on FAREPAY. You can click here to buy a pass online. Unlike a pass, the value on your FAREPAY card never expires.
Adding your UTA FAREPAY card to your web account gives you more control over your card and account. Only registered cards are eligible for loss or stolen protection. Cardholders who add their card can use auto reload to automatically draw funds from your bank account without the hassle of logging in and doing it manually. Adding your UTA FAREPAY card to your web account lets you do things that you can't with non-registered cards, like:
*Note that you are not required to have a UTA FAREPAY web account to view the card balance.
No, if a card is registered to a user, it cannot be registered by another user.
If you have NOT added a card to your FAREPAY web account, loss protection is not available. All cards that have been added to a FAREPAY web account will receive lost or stolen protection. If your card is lost or stolen, please:
For UTA Customer Service contact information and hours, click here.
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