If you have added a card to your FAREPAY web account, please log in. Using the "More Actions" drop-down box, change your card status from "Active" to "On Hold". If you have NOT added a card to your FAREPAY web account, loss protection is not available. Contact UTA Customer Service at 1-877-882-0200 Monday - Friday, 6 a.m. - 7 p.m. and Saturday, 8:30 a.m. - 5 p.m. Closed Sunday. Or email UTA Customer Service at firstname.lastname@example.org.