If you have added a card to your FAREPAY web account, please log in. Using the "More Actions" drop-down box, change your card status from "Active" to "On Hold". If you have NOT added a card to your FAREPAY web account, loss protection is not available. Contact UTA Customer Service at 1-888-RIDE-UTA (743-3882) Monday - Saturday 6:00 AM - 9:00 PM, Sunday 8:30 AM - 5:00 PM. Or email UTA Customer Service at firstname.lastname@example.org.